The player from Germany had received a message promising a 200% bonus on his €100 deposit but did not receive the bonus. Instead, he was instructed to deposit again to receive it, which he considered fraudulent. Despite his attempts to resolve the issue through customer support and providing a screenshot of the bonus offer, he was unable to obtain the bonus and could not provide further evidence of his communications. The Complaints Team concluded that they could not offer further assistance or penalize the casino for failing to credit the bonus, and the complaint was closed.
Spins Of Glory Casino - Player reports fraud regarding promised bonus.
Closed
Our verdict
Other
Amount: €200
Spins Of Glory Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
9 months ago
Translation
I received a message saying I would receive a 200% bonus on my deposit. I then deposited €100 and didn't receive a bonus. Instead, I was told to deposit again and then I would receive the bonus. Of course, I didn't do that.
For me it's clear fraud to attract players and then deliver nothing.
Automatic translation:
Public
Public
9 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spins Of Glory Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise what the requirements were for the bonus to be activated on your account? (use of a bonus code, activation during the deposit process, etc)
- Have you decided to play with the deposited money, or have you requested a refund?
- Could you please share with me your communication with the casino regarding the issue as evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
Public
Public
9 months ago
TranslationThere were no requirements for the bonus, deposit up to €300 and you will receive the bonus.
I then played with the money I had deposited, thinking that the bonus would come straight away.
After several chats with support, I was repeatedly put off, even though I sent the screenshot of the stated bonus. The chat was always simply closed.
Unfortunately, I don't have any data from the chat anymore and I haven't saved it either.
Automatic translation:
Public
Public
9 months ago
Thanks for the explanation.
If the bonus is not credited, I would always recommend you contact support for assistance. They might present you with options available to you. Sometimes you might not be credited the bonus anymore, or an alternative bonus can be offered. Once you start playing with the deposited funds, it might be technically impossible to credit any bonus.
We unfortunately cannot offer further assistance or penalize an online casino when they fail to provide you with a bonus. Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
