The player from Austria had deposited money at Spinight casino but did not receive the 300% bonus she had expected due to registering from an incorrect website. The chat support had confirmed that she would not receive the bonus. Since the player decided to play with the funds, we couldn't offer any further assistance.
Spinight Casino - Player's bonus is confiscated.
Closed
Our verdict
Other
Amount: €105
Spinight Casino
Safety Index 8.0 HighCase summary
Discussion
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1 year ago
Translation
Hello, I deposited at the Spinight casino. I registered from their website. When I registered, I took the 300% bonus. I then deposited and then the bonus was no longer there. In the chat, I was told that I would not receive the bonus. I had not registered from the correct website. Thank you.
Automatic translation:
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1 year ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinight Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Did the casino offer you any alternative bonuses to match your deposits?
- Could you please advise how much you deposited?
- Have you requested a refund, or have you decided to play with the deposited amount?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
TranslationHello, it's already been sorted out. I made a deposit and played without a bonus. I just wanted other players to know that they can't be sure that they will get the bonus. Before I deposited, the bonus was 300%, but after the deposit, the bonus was gone. They were very unfriendly in the chat. I wrote to two different people. One said I hadn't registered from the right website and the other immediately said I wasn't a new customer. Both were very unfriendly and said I wouldn't get the bonus and just left the chat. Kind regards, Violeta
Automatic translation:
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1 year ago
Thanks for your reply and for sharing your experience
It's important to note that casinos are not obligated to provide bonuses, and the privilege of receiving them can be limited or withdrawn at any time without notice. While it would be ideal to inform players of new restrictions, unfortunately, it is not a standard practice.
Since you decided to play with the deposited funds, it would be impossible to confront the casino and ask them to credit the bonus.
Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
