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HomeComplaintsSpinguru Casino - Player requests account closure.

Spinguru Casino - Player requests account closure.

Closed
Our verdict

Unjustified complaint

Amount: €20

Spinguru Casino
Safety Index:Low

Case summary

The player from Greece requested the deletion or closure of their casino account. The issue was resolved as the complaint was rejected and the account was closed based on the player's request.

Public
Public
12 months ago
Translation

Please, I would like this account to be deleted or closed.

Automatic translation:
Public
Public
11 months ago

Dear Stavroyla,

Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate? Do you want to close your casino.guru account?

I will be patiently waiting for your reply.

Best regards,

Kristina


Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Public
Public
11 months ago

I was informed by our community team that you wish to close your casino.guru account. Therefore, this complaint will now be rejected and your account closed as per your wish.

Edited by a Casino Guru admin
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