Spinbara Casino - Withdrawal of player's winnings has been delayed.

Good afternoon, I requested an initial withdrawal of €500, as that is the maximum allowed per day. I also have another €500 available, and I will continue in this way until I have withdrawn the entire balance. (Total withdrawal: €16,500).

The problem is that Spinbara hasn't asked me for any documents, but the payments aren't arriving either. Today I'll request my third withdrawal of €500, the maximum amount allowed at one time.

I would love for the payments to start being made as soon as possible.

What can't happen is that everyone has complaints and things stay the same.

All the money is played on slots and without using bonuses. Just in case that information is helpful.

Thank you very much and best regards.

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Dear Osorio,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Osorio,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla