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HomeComplaintsSpin Sweet Casino - Player needs immediate access to funds.

Spin Sweet Casino - Player needs immediate access to funds.

Closed
Our verdict

Player stopped responding

Amount: R120

Spin Sweet Casino
Safety Index:Fresh casino

Case summary

The player from South Africa faced an issue with his casino account and urgently required access to his funds. The Complaints Team attempted to gather more information from him but did not receive a response. As a result, the complaint was unable to be investigated further and was rejected due to lack of communication.

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5 months ago

I need cash now

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5 months ago

Hello,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Spin Sweet Casino. I’m afraid I will need more information regarding your problem.

Please could you elaborate?

I will be waiting for your reply.

Best regards,

Veronika


Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

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5 months ago

Dear berthamoselane890,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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