Spin Million Casino - Player's winnings are still unpaid.

Subject: Unpaid Winnings from February 2nd

Dear Support Team,

I've been waiting for my winnings since February 2nd. Countless lies, broken promises, and excuses have delayed my payment. I've contacted gaming associations, but Spin Million Casino is not affiliated with any and cannot provide a complaint process. I've looked into it and have proof and emails of all support conversations. Please help me resolve this and get my money.

Sincerely,

Julia

Dear jujubronfen,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re facing with your withdrawal, and I completely understand how concerning this situation must be for you.

Unfortunately, we have received numerous complaints regarding delayed withdrawals from this particular gambling establishment. Despite our repeated attempts to engage with the casino and seek resolutions for affected players, they have chosen to adopt a No-Reaction Policy, meaning they do not respond to our mediation efforts.

I can only imagine how frustrating it must be to wait for your winnings without any clear updates. I sincerely hope that the casino will process your payment soon. In the meantime, could you please forward a screenshot of your withdrawal request to veronika.f@casino.guru? This will help us document your case more thoroughly.

Thank you for your cooperation. I appreciate your patience and will do my best to assist you.

Best regards,

Veronika

This casino is a scam ! Countless broken promises, delays , excuses and LIES please let's SHUT them down! This unacceptable!!!

Dear jujubronfen,

Unfortunately, we have reached a point where we are unable to move forward with your complaint. Typically, we would now attempt to contact the casino for an explanation. However, Spin Million Casino has a history of 15+ cases closed under our "No Reaction Policy," indicating that they are unwilling to cooperate with us.

Regrettably, we must close your complaint as "unresolved." This outcome will negatively impact the casino’s overall rating, and while I understand this is not the resolution you were hoping for, a lower rating due to unresolved complaints may eventually prompt the casino to change its approach.

Despite our best efforts—including multiple emails, live chat attempts, and reaching out to their affiliate team—the casino has consistently ignored our attempts to mediate issues. Given this pattern, we strongly recommend avoiding Spin Million Casino.

If the casino decides to cooperate in the future, they have the option to reopen this complaint at any time.

I truly wish I could offer a better outcome.

Best regards,

Veronika

Casino.Guru Team