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HomeComplaintsSpice Bingo Casino - Player's withdrawal is delayed due to account issues.

Spice Bingo Casino - Player's withdrawal is delayed due to account issues.

Closed
Our verdict

Player stopped responding

Amount: £403

Spice Bingo Casino
Safety Index:Below average

Case summary

The player from the United Kingdom was unable to contact Jumpman Gaming regarding withdrawal issues, receiving only automatic email responses. She had previously withdrawn funds successfully from other sites but was currently facing difficulties with this particular casino. The Complaints Team had attempted to gather more information to assist her, but due to a lack of response, the complaint was rejected.

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9 months ago

I have tried to contact them loads through email just getting automatic response I have withdrawn loads on jumpman gaming it’s only this one site I am having problems with but even on other jumpmangaming sites they will not get back to my emails but for some reason this is coming up I will send it now and not letting me withdraw but telling me to contact them but I can’t get in touch with them

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9 months ago

Dear Lisatanya123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand the situation and assist you effectively, could you please provide more details on the following:

  • What specific error message are you receiving when trying to withdraw?
  • How long has it been since you made your withdrawal request?
  • Have you previously received any responses from the casino customer support?
  • Can you confirm if you have checked your spam or junk email folders for replies?
  • When was the last time you contacted the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

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8 months ago

Dear Lisatanya123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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8 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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