The player from Greece made a deposit on 06/17/2026, but the funds had not been credited to his account despite being advised that it would be processed within 15 minutes. After 12 hours with no updates, he remained without his money and had not received any email communication from the casino. We advised him to contact his payment provider for an investigation, as the casino’s ability to intervene was limited when a deposit had not been credited. As he did not respond to our follow-up messages and reminders, we were unable to continue the investigation and the complaint was closed for the moment.
Spartibet.vip Casino - Player’s deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: €25
Spartibet.vip Casino
Safety Index 7.0 Fresh casinoCase summary
Discussion
Public
Public
1 month ago
Translation
good morning…on 06/17/2026 at 21:16 I made a deposit to my account but my money was never credited..I talk to the live chat and they tell me that the deposit time can last up to a few days and that it will be processed within 15 minutes…12 hours have passed and I am still waiting. Every time I connect to the live chat they tell me that I will be informed via email which I never received…it should be noted that I normally sent the payment receipt as well as the bonus code with which I made the deposit but still nothing
Automatic translation:
Public
Public
1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 month ago
Dear sokpts,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
Public
Public
2 weeks ago
Dear sokpts,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
