SlotLords Casino - Player’s withdrawal has been rejected.

I signed up with Slot Lord's Casino and made a deposit for130.00. I won and went to withdrawal 400.It was by interact. I .I tried phoning them and that number was to global news. Then they didn't answer phone. I ended up playing all my money back in. I couldn't withdrawal.UPLOADED MY I D documents and then they asked for my bank account number and transit and institution number and proof I made the deposit. They rejected my withdrawal request. But it was interact which only requires email address. I made a second withdrawal and was rejected again. Did not accept my ID which was passport and BC ID

Hello Sherreel,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlotLords Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear Sherreel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.