The player's withdrawal is delayed for unknown reason. The complaint was resolved as the player received his payment.
Slotimo Casino - The player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €1,005
Slotimo Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
3 years ago
Translation
Very dear team,
Despite submitted and approved documents, my prize of €1005 is not paid out or has the status "Pending" and can even be cancelled, which is cheeky.
I've often asked when my winnings will finally be assigned or transferred by the casino. Unfortunately, I always get the standard excuses and phrases. It is incomprehensible to me why there is no feedback after approved documents, when will it be paid out or why the money can still be canceled at all.
I will be escalating this to my legal protection insurance today and taking legal action as I feel reassured by the negative comments and reviews that this casino is withholding winnings and not paying out.
I also deposited €300 with VISA, the money was debited from my account and I could only dispose of it 24 hours later.
Automatic translation:
Public
Public
3 years ago
Hello Andreas,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotimo Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first ever withdrawal in the casino? How long exactly is the withdrawal pending? Is your account already verified and if yes, since when exactly?
When was the last time the casino responded to you and what was it about?
Please note that we recommend to wait at least 14 days after finishing the verification to receive the first ever payout from the casino.
Looking forward to your answer.
Regards,
Nick
