Sky247 Casino

Case summary

The player from India had been blocked by the casino. Despite our attempts to gather more information about the issue, the player did not respond to our inquiries. As a result, we were unable to investigate the matter further. Consequently, the complaint had been rejected due to a lack of response from the player.

Discussion

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Mahi8899

Bronze

India

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1 year ago

My account block by sky247 casino

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Kristina

Complaint Resolution Center Team Lead

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1 year ago

Dear Mahi8899,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please advise which games you focused on while your account was active - slots, live casino, sports betting, etc.?
Was your account verified before you were blocked?
Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Kristina

Complaint Resolution Center Team Lead

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1 year ago

Dear Mahi8899,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Kristina

Complaint Resolution Center Team Lead

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Sky247 Casino - Player's casino account is blocked.

Player stopped responding

Amount: 20,000 INR

Case summary