Shuffle Casino - Player's account has been closed, funds confiscated.

I am filing a formal dispute against Shuffle Casino (Shuffle.us) regarding the sudden and unjustified closure of my account, which has left my total remaining balance of $44,000 USD completely inaccessible.

Summary of the Issue:

Account Closure Without Explanation: My account was restricted and subsequently closed without prior notice or a clear, detailed breakdown of any specific Terms of Service violation.

Withheld Account Balance: The operator has confiscated or blocked access to $44,000 USD in legitimate funds. Even if an operator decides to terminate a business relationship with a player, withholding deposited capital or earned balances without providing verified proof of severe breach is unreasonable and improper.

Verification Status: I have completed required KYC verification steps and remain fully prepared to provide any additional identification, proof of residence, or source of funds documentation necessary to clear my account.

Requested Resolution:

I request that Shuffle Casino either fully restore access to my account or process a manual payout of my entire remaining $44,000 balance to my designated wallet address.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?
• When exactly did you create your casino account, and when was it closed?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina