ShinyWilds Casino - Player cannot get a refund after game-loading issue.

Made a deposit last night. None of the games would load for me.I asked for my money back and they won't believe me. Even though I sent on screenshots

Dear Seanzzzzz,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ShinyWilds Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly you requested a refund of your deposits in the casino but it was rejected? Has the casino requested any documents necessary to verify the account?

Do I understand correctly the whole amount of your deposits remains untouched on your casino balance?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Seanzzzzz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.