The player from Germany had deposited €100 at ShakeBet with a 300% bonus and successfully met the wagering requirements, resulting in €700. However, his withdrawal request had been processing for eight days, and he was receiving repetitive responses from support. The issue was resolved after confirming that the player's account had been verified and the withdrawal was approved by the casino. He marked the complaint as resolved, and the case was then closed.
ShakeBet Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €700
ShakeBet Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
1 month ago
Translation
Hey,
A few days ago, I deposited €100 at ShakeBet using their exclusive 300% bonus up to €300. I met the wagering requirements and ended up with €700. I then requested a withdrawal, but it's been "processing" for eight days. Support keeps giving me the same answer: the problem has been forwarded to the relevant department, and I should be patient.
Best regards
Kaan
Automatic translation:
Public
Public
1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 month ago
Hello,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear b1shTV,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
