The player from Germany had a blocked account containing 500 euros and had received no explanation for the blockage. After waiting for a month for an email response, he only received comforting replies in chat. The player confirmed that he had completed the verification process and that his withdrawal had been rejected after placing bets solely on sports betting. After reviewing the situation, we concluded that the casino's investigation into the player's account activity could not be interpreted adequately, leading to the closure of the complaint.
RTbet Casino - Player's account is closed with funds blocked.
Closed
Our verdict
Other
Amount: €500
RTbet Casino
Safety Index:Very highCase summary
Discussion
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1 year ago
Translation
I still have 500 euros in my account which has been blocked. I cannot explain this. I have been waiting for news by email or something similar for a month now. I just don't get a reply. I only get comfort in the chat. I am attaching a photo of the cancelled payment (the last message from them).
Automatic translation:
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1 year ago
Dear Justin08047,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
TranslationI only concentrated on sports betting. The verification was all done and then the withdrawal was suddenly rejected and the account closed. I had deposited 200 euros and then had 500 euros in credit. A sum also came from the 100% sports bonus, but everything had been implemented
Automatic translation:
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1 year ago
Thank you for your reply, Justin08047. Please understand that if you only placed bets on sports betting and your account has been blocked, the casino may have detected activity related to your game play that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
