The player from Moldova reported that his fully verified account at Rollbit had withdrawals blocked since July 2025, citing a message that functionality was temporarily restricted. Despite having successfully processed prior withdrawals and completed KYC, he was unable to access his balance of $1,935 USDT and received vague responses from support regarding the issue. The Complaints Team was unable to move forward with the complaint due to the casino's consistent lack of cooperation, as evidenced by multiple cases closed under a "No Reaction Policy." Consequently, the complaint was closed as "unresolved," which may have impacted the casino's overall rating.
Rollbit Casino - Player's withdrawals are blocked by casino.
Unresolved
Our verdict
No reaction policy
Black points: 317
Amount: $1,935
Rollbit Casino
Safety Index:LowCase summary
Discussion
Public
Public
5 months ago
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that you currently have access to your casino account?
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Did you accumulate your winnings with or without an active bonus?
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
4 months ago
Dear MIR218,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice, as it appears to be a common practice for Rollbit Casino to completely ignore our attempts to mediate any issues. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Rollbit Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
Kind regards,
Kristina
Casino.guru
