RichSweeps Casino - Player believes that their withdrawal has been delayed.

Complaint – Richsweeps Withholding $2,000 Winnings

Details of Complaint:

I am filing a complaint against Richsweeps for refusing to release my $2,000 in winnings despite completing all verification procedures. My experience is as follows:

I won $2,000 while playing at Richsweeps.

Richsweeps requested that I email my payment method to verify my identity, which I did promptly.

They told me the verification and withdrawal would take 24–48 hours. That timeframe has passed, yet my winnings have still not been released. Instead, they repeatedly add another 24–48 hours each time I follow up, with no resolution.

Customer support has been dismissive and unhelpful, avoiding direct answers to my questions and refusing to provide a clear timeframe for when I will actually receive my winnings.

Richsweeps has also encouraged me to keep playing, clearly attempting to get me to spend my winnings rather than releasing them. This behavior is unethical and manipulative.

I am requesting that the gambling complaints site investigate Richsweeps, help me secure my $2,000, and warn other players about these practices. I am prepared to provide any documentation or correspondence to support my complaint.

Action Requested:

Immediate processing and release of my $2,000 winnings.

A formal review and warning about Richsweeps’ practices to prevent other players from experiencing the same issues.

Accountability for the casino’s manipulative behavior, including delays and attempts to pressure players into gambling their winnings.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika