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HomeComplaintsRhino Casino - Player’s deposit is delayed.

Rhino Casino - Player’s deposit is delayed.

Closed
Our verdict

Player stopped responding

Amount: 300 ₴

Rhino Casino
Safety Index:Above average

Case summary

The player from Ukraine faced issues with the casino as they were unable to process his deposit, being repeatedly told to wait without resolution. The Complaints Team attempted to assist by requesting additional information and extending the response time, but the player did not respond. As a result, the complaint was rejected due to lack of communication from the player.

Public
Public
10 months ago
Translation

They don't take a deposit. They feed you with promises of waiting 15 minutes, 30 minutes, 1 hour. And in the end we won't be able to help you with anything, just wait.

Automatic translation:
Public
Public
10 months ago

Dear baronesjoni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, could you clarify if you have tried contacting your payment processor regarding this issue?

Was it your first deposit in this casino?

Please could you forward the payment receipt and any relevant communication to [email protected]?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards

Dominika

Public
Public
10 months ago

Dear baronesjoni,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
10 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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