HomeComplaintsRealbet.io Casino - Player’s funds are confiscated due to deposit address issue.

Realbet.io Casino - Player’s funds are confiscated due to deposit address issue.

Closed
Our verdict

Other

Amount: €26

Realbet.io Casino
Safety Index:Fresh casino

Case summary

The player from Russia reported an issue with a deposit of 323.544 DOGE made on March 11, 2026, which had not been credited to his account. Despite copying the deposit address directly from the casino's website, support claimed the funds were sent to the wrong address and stopped addressing the issue. He highlighted a potential bug with the website. The complaint was closed at the player's explicit request after he decided to give the casino more time to resolve the matter, and no further action was taken by us.

Private
Private
4 days ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
3 days ago

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Public
Public
3 days ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Realbet.io Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Have you made any previous successful deposits to the casino?
  • Have you received any previous payouts from the casino?
  • Have you shared the video with the casino's support? Was the evidence accepted?
  • Could you please share with me your communication with the casino regarding the video evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Edited by a Casino Guru admin
Public
Public
3 days ago

We've received the following message from the player:

Hello. I would like to delete my complaint before it is moderated. Is this possible? https://casino.guru/realbet-io-casino-review

I think I should give it some more time, the casino has been accommodating, I don't want to make things worse.


We’ve closed this complaint in accordance with the player’s explicit request. While we are sorry that we could not offer more assistance in this particular case, we fully respect the player’s decision.

Please remember that you are always welcome to reach out to us again in the future. If you encounter any issues with this or any other casino, whether related to withdrawals, verification, account access or anything else, our team is ready to assist.

If you change your mind or feel you need our support, we will be here to help.



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