The player from Japan faced account banning without any notice or explanation. Despite reaching out to customer support, he was informed that the administrator had decided to block the account without providing specific reasons. After reviewing the situation and gathering necessary information, the complaint was found to be unjustified due to insufficient insight into the casino's investigation processes. Consequently, the complaint was rejected, and the player was encouraged to reach out for assistance with any future issues.
RakeBit Casino - Player’s account has been banned.
Closed
Our verdict
Other
Amount: 1,000 USD₮
RakeBit Casino
Safety Index:HighCase summary
Discussion
Public
Public
1 year ago
They banned my account without any notices and reasons. Even I asked customer support they just tell me administrator decided block my account and there are no any specific reasons the support can explain.
Public
Public
1 year ago
Dear Kosei,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
1 year ago
Hi Kristina,
Thank you for your response.
• I’ll answer the following questions below.
Play only sports betting.
• Verified the account by email and nothing other. One day when I tried to login they just blocked or deleted my account.
• i never accumulated bonuses.
Public
Public
1 year ago
Thank you for your reply, Kosei. Please understand that if you only placed bets on sports betting and your account has been blocked, the casino may have detected activity that led to this decision. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
