The player from Germany had been waiting for a withdrawal of €1,140 from Casino Qbet for 12 months, which was supposed to be sent as XRP to his Binance wallet. Despite confirmations of a successful withdrawal, the payment did not arrive due to an incorrect destination tag. After verification from Binance that the XRP had been returned to Qbet, he received no further feedback from the casino. The Complaints Team had reviewed the case but determined it involved an incident that occurred more than six months prior, leading to the rejection of the complaint due to policy limitations on investigating "cold cases."
Qbet Casino - Player's withdrawal has been delayed for a year.
Closed
Our verdict
Other
Amount: 2,050 XRP
Qbet Casino
Safety Index:Above averageCase summary
Discussion
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8 months ago
Translation
I requested a withdrawal from Casino Qbet with an original value of €1,140. This withdrawal was to be made in the form of XRP (Ripple) to my Binance wallet. At the exchange rate at the time, this corresponded to an amount of 2,050.232,558 XRP.
Although Qbet confirmed the withdrawal as successful several times, the amount never arrived in my wallet. After a lengthy discussion with support and my own research, it turned out that the casino had either not specified a destination tag or had specified an incorrect one for the withdrawal. However, for XRP transactions, this tag is mandatory for a payment to be correctly assigned.
Since Binance could not identify the payment receipt without a destination tag, the transaction was automatically rejected and returned to the sender, Qbet, four days later.
The problem:
For a long time, Qbet claimed the withdrawal had been successful and referred me to Binance several times. Binance, in turn, initially refused to provide any information because I was not the sender of the transaction. Nevertheless, I tried to mediate between the two parties for weeks and months, but was constantly sent in circles without a solution.
Only much later, after repeated and persistent inquiries, did Binance confirm in writing that the XRP had been returned to the sender. I forwarded this confirmation to Qbet support.
Since then, I haven't received any feedback.
Although automated messages promise me a response within 24–48 hours, I've been waiting for several days now without any response. What's particularly irritating is that Qbet support has always responded quickly and reliably to other inquiries in the past. It seems to me as if the issue is now being deliberately ignored since I submitted the receipt for the refund.
Additionally, I have fully documented all my wallet entries and transactions – which clearly show that the XRP never reached me.
I've been waiting for this payout for almost a year now, and the amount has since increased significantly in value. This makes it all the more frustrating that my 2050,232,558 XRP haven't been credited to me yet, even though the error is demonstrably the casino's.
I therefore expressly request the immediate payment of the XRP to which I am entitled.
Automatic translation:
Public
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8 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
What date did you initiate the withdrawal from Casino Qbet?
Can you confirm if you received any specific transaction ID or confirmation email from Qbet regarding the withdrawal?
Did you have any communication with Qbet after you sent the confirmation from Binance regarding the return of the XRP?
Do you have any additional documentation or screenshots that you could share which support your claim?
Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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Thank you for your patience, and stay safe.
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8 months ago
TranslationHello Dominika,
I have just sent you two messages by email:
– The first email contains the chat history between me and Casino Qbet
– in the second, the confirmation from Binance that the amount was refunded to Qbet due to a missing destination tag.
I received a transaction ID from the casino, and the first withdrawal confirmation is dated August 8, 2024.
The payment was also initiated on August 8, 2024.
Thank you for your support. I look forward to your feedback.
Automatic translation:
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8 months ago
Dear player, after reviewing your case, we have found that the complaint concerns an incident that occurred more than six months ago. We’re sorry, but we are unable to assist you with your request. Due to the amount of time that has passed since the incident you described, we are no longer able to investigate the matter effectively. Our policy does not allow us to pursue cases that are considered "cold cases," as collecting evidence and reconstructing an accurate timeline becomes too difficult after such a period.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
