The player from Australia had deposited nearly AUD$20, which had increased to over $70 after meeting the wagering requirements. Despite passing verification quickly, the casino's support had rejected all requested bank statement proofs. The complaint was resolved when the player confirmed that he had withdrawn from the merchant. We appreciated his cooperation and marked the complaint as 'resolved' in our system.
Playfina Casino - Player questions casino's payment processing integrity.
Resolved
Our verdict
Case closed
Amount: A$71
Playfina Casino
Safety Index:Very highCase summary
Discussion
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1 year ago
Deposited just under AUD$20 , grew to over $50 and now over $70 by enough wagers to fulfill 3x deposit requirement. Initial deposits Neosurf (twice a few weeks ago), Bitcoin (yesterday) and newly added Apple (today). Not once did my card details pass directly through their affiliated virtual payment gateways. Support rejecting all requested bank statement proofs despite passing verification within 48hrs of registration (see pics).. no slots, just live table games up over 3x my last two deposits combined smh.. likely scam lol (ongoing dispute)
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1 year ago
Dear Dystopia,
Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate? Are you struggling to verify the payment methods you used to make deposits?
Furthermore, no screenshots have been attached to this complaint. Can you please post them here in this thread?
I will be patiently waiting for your reply.
Best regards,
Kristina
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1 year ago
Dear Dystopia,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
