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HomeComplaintsPlay33 Casino - Player is unable to access account for withdrawal.

Play33 Casino - Player is unable to access account for withdrawal.

Closed
Our verdict

Player stopped responding

Amount: 3,000 $

Play33 Casino
Safety Index:Very low

Case summary

The player from Singapore deposited 200 without a bonus and won 300 playing slots, but then could not log in and received no reply regarding their withdrawal. The player did not respond to the Complaints Team's inquiries, which led to the rejection of the complaint.

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1 year ago


one more ago. I deposited 200 no bouns

i play slot win 300. After that no reply can’t login.


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1 year ago

Dear tankoktaiqwer,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Play33sg.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
  • How did you learn about your account being blocked? 
  • Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Edited by a Casino Guru admin
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1 year ago

Dear tankoktaiqwer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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