Platincasino ES - Refusal to refund the player’s deposits.

My daughter created this account so she could play, even though she has been legally incapacitated by a judge due to gambling problems and is also registered with the General Directorate of Game Management.

Well, I noticed when there was still money left and now they do not want to issue me a refund of the deposits.

They say I have to report it, at 72 years old and with limited mobility.

Hello Pulgo54,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Platincasino ES. Please allow me to ask you a few more question before we would move forward.

Could you please advise why did you create a complaint in someone else's name? Why did you request a refund if it's not your account? Do you own an account there as well? Did you or your daughter ever request for a self-exclusion directly in the casino?

Looking forward to your answer.

Regards,

Nick

Hello,

I do not have account. As soon as I realized that this happened, I reported it to the casino and I had a balance on their balance that they also refuse to reimburse me.

I am your owner.

Hello Pulgo54,

Sorry to hear that your daughter experienced such issues. Unfortunately we do not accept 3rd party complaints. Your daughter may submit the complaint in her own name here on casino.guru but we will be forced to close this one as you did submit it in her name.

Please let her know that we will be happy to help in case she submits the complaint.

Regards,

Nick