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HomeComplaintsPlanetWin365 Casino - Player is locked out of account.

PlanetWin365 Casino - Player is locked out of account.

Closed
Our verdict

Player stopped responding

Amount: €50

PlanetWin365 Casino
Safety Index:Very high

Case summary

The player from Italy is unable to access his online casino account. The complaint was closed as the player stopped responding.

Public
Public
2 years ago
Translation

It won't let me in

Automatic translation:
Public
Public
2 years ago

Dear fabiobrunelli387,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with PlanetWin365 Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Public
Public
2 years ago

Dear fabiobrunelli387,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
2 years ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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