Planetwin365 Casino IT - Player reports tampering and demands account closure.

Planetwin should be banned for tampering with multiple slots. The latest one being Wild Joker hot, and it has been happening for the past 3 months. I have video screenshots and photos that can prove it. Tomorrow, I will file a complaint with 20 other people. Close the accounts.

Dear antonellacesare213,

Thank you for contacting Casino Guru. I'm sorry to hear about your bad experience. Please be informed that all games have a certain house edge and the casino can’t influence it. The game providers are responsible for running the games. If you experienced a lengthy streak of losses, it’s most likely that this is just a demonstration of statistical characteristics of the games you’ve been playing. Especially in high-volatility games, it’s not unusual to play hundreds of game rounds without hitting a substantial win. 

You can read more about how casino games work from the mathematical perspective about our article available here: https://casino.guru/learn-about-games-of-chance-rtp-variance. There is also an explanatory video included in this article. 

Alternatively, to learn more about how slot machines work from the technical and mathematical perspective, feel free to read our article about slots: https://casino.guru/how-slot-machines-work-math. 

However, if you think what you experienced was unusual and you have some evidence proving your point, do not hesitate to send it to me ([email protected]). Let me know if this information was helpful.

Thank you very much in advance for your reply.

Best regards,

Dominika

Dear antonellacesare213,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.