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HomeComplaintsPigmo Casino - Player is unable to play or withdraw deposited funds.

Pigmo Casino - Player is unable to play or withdraw deposited funds.

Closed
Our verdict

Player stopped responding

Amount: 340 USD₮

Pigmo Casino
Safety Index:Low

Case summary

The player from Russia deposited money into the casino but has been unable to play any games or withdraw funds. The support team has not responded to her enquiries for over two days. The complaint was rejected because the player didn't respond to our messages and questions.

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Public
2 years ago

Total scam

Deposited money, can't play any game, support didn't answer for 2+ days, can't withdraw funds, they just stole it

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2 years ago

Dear Newbie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please provide more details regarding the problem with the games? Are you unable to launch them? Do you see any error messages when you try to play?

Is your deposit still displayed in your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago

Dear Newbie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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