Ole7.io Casino - Player's withdrawal confiscated and account closed.

Hi there!

Made 2 small deposits of 30 usdt each here. Played 11 days and my account stood 193 usd today when I swapped the coins and asked for 4 mbtc withdrawal which were worth 143 usdt. 20 minutes later ole7.io locked my account. I asked them on chat why I can't login and they told me that after "thoroughly investigation involving 3d parties" they concluded that I breached their rules and they will keep all my money. All this "investigation involving 3d parties" took place in 20 minutes.... I asked for proof of what I did wrong and they refused to do so. They told me that they will keep my deposits so they can mantain my account blocked. So they need the money to physically mantain locked my account 😂. The most nonsense concept I ever heard. So this obviously is deposit-ony casino. I wish I had read about them prior making the deposits...

Attached the screenshots about everything I wrote here.

Kind regards,

Hello mpburgel94,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ole7.io Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of deposit method did you use, is it your own, under your name? Does anybody else from your household play in the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear mpburgel94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.