The player from Quebec was unable to claim a free spin bonus, as the casino claimed he had opened multiple accounts, which he denied. He expressed frustration, stating that this was his first registration attempt at the casino and that he intended to warn others about his experience. The issue remained unresolved due to the player's lack of response to inquiries from the Complaints Team, which led to the closure of his complaint. The Complaints Team remained available for further assistance should the player choose to reopen the matter in the future.
OdinBet Casino - Player can't access bonus due to account issues.
Closed
Our verdict
Player stopped responding
Amount: ??
OdinBet Casino
Safety Index 3.8 LowCase summary
Discussion
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11 months ago
I just to say , i dont can grab a bonus free spin because he say i opened fews account and for this reason ,the bonus was it cancelled . Is it the first time i try to register at this place , he a liar and i m just to make a com for advertising pepole who s going to try to created a account .
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11 months ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Is there any possibility that someone from your household or using the same IP also created an account at this casino?
Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
Have you made any deposits into this casino?
Is your account open, or has it been closed by the casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Important Notice:
Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.
If anything seems suspicious, please contact us directly. Stay safe.
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11 months ago
Dear serbert49,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
