The player from Brazil tried to withdraw 825 BRL from the casino, but lost communication as his account was no longer accessible to him. Despite sending emails, he did not receive any replies. The issue was resolved as the withdrawal was processed, although the player could no longer access the casino site.
Nitrobet Casino - Player’s withdrawal is delayed and communication is lost.
Resolved
Our verdict
Case closed
Amount: 825 R$
Nitrobet Casino
Safety Index:HighCase summary
Discussion
Public
Public
6 months ago
Translation
The casino owes me 825 BRL. I lost communication with them, the site disappeared here in Brazil along with the rest of Fortuna Games. I've sent emails and they haven't replied!
Automatic translation:
Public
Public
6 months ago
Dear Snorfs,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nitrobet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- When was the last time you were in contact with casino support regarding the payout of your winnings?
- Could you please share with me your communication with the casino regarding the payout? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
6 months ago
Translation
Hello, good morning everyone. The withdrawal was processed this morning, everything is ok.
Unfortunately the site has disappeared and I can no longer access it, I liked it!!!
Automatic translation:
Public
Public
6 months ago
Dear Snorfs,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
