The player from the United Kingdom reported unusual outcomes while playing Big Bass Splash, claiming that 80% of features resulted in minimal or zero wins, and experienced discrepancies such as three fishermen appearing in a single spin. He believed the game might not have been the original version and had contacted customer service multiple times without resolution, expressing suspicion about the game's fairness. The Complaints Team concluded that without bulletproof evidence to support the player's claims, the complaint could not be pursued further and was therefore closed. The player was advised to reach out to the licensing authority or game providers for additional support.
NationalBet Casino - Player suspects unfair outcomes in the game.
Closed
Our verdict
Insufficient evidence from player
Amount: £300
NationalBet Casino
Safety Index:Very lowCase summary
Discussion
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9 months ago
Played big bass splash, had alot of features on 50p and £1 stakes but 80% of the features paid 0x or under 1x. I had a feature than span in 3 fisherman which is impossible the max is 2 per spin. Had alot of features not even give 1 fisherman nevermind pay anything. The rtp is way under and I'm guessing the slot is just a copy and not the original pragmatic play version. I have all screenshots of 0x wins and video of the 3 fisherman in 1 spin. It plays differently to any other casino and that is the only game I like playing. (Played it for years so know it inside out) spoken to the customer services and made a complaint but keep getting pushed away. Demanded an rtp update of myself which they say they don't have. It smells fishy to be honest. Never had bug bass splash play like this I years I have been playing. I think its fake.
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9 months ago
Dear Kaspa2k24,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):
https://casino.guru/learn-about-games-of-chance-rtp-variance
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
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9 months ago
Well yes you can make a claim. The features paid 80% 0x or under 1x and its physically impossible for a feature to give 3 fisherman in 1 spin. Also its impossible to get any feature without at least 1 fisherman. So many features I had did 0 fisherman.
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9 months ago
Thank you for your reply, steven1988. Please understand that in order to proceed with a case like this where a player claims the casino has rigged games, we need bulletproof evidence. This can be an extensive game history consisting of hundreds of lost deposits without any winnings, or other proof that the casino doesn't use an official domain for games. I am sorry, but, we are not able to proceed with further investigation without strong supporting evidence therefore, I am forced to close this complaint.
If you do not agree with our decision, you can always contact the licensing authority, or specific game providers as they both have more options and tools to investigate issues like this. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
