The player from Mexico faced multiple obstacles in withdrawing his winnings after being required to make several deposits to upgrade his VIP status. Despite upgrading to VIP2 by depositing 400 pesos, he encountered another hurdle claiming an error in his receiving bank account that required him to reach VIP3 by depositing an additional 1000 pesos, which he believed was a manipulation to prevent his withdrawal. He planned to seek legal help due to these issues. It was concluded by us that the casino was a scam, and therefore, no further assistance could be provided to recover his funds. Players were advised to refrain from depositing more money and to take precautions regarding any shared personal documents.
MVIP77 Casino - Player’s account is manipulated to delay withdrawal.
Unresolved
Our verdict
Unreasonable excuse
Black points: 20,647
Amount: Mex$380,000
MVIP77 Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
7 months ago
Translation
I registered at that casino to use the free registration bonus and when I wanted to withdraw my winnings they asked me to make a deposit of 300 pesos to be able to upgrade to VIP1 in order to withdraw, I made the deposit and upgraded to VIP1, but when I tried to withdraw again they told me that in order to withdraw I needed to upgrade to VIP2 level by depositing 400 pesos, because I had used the free registration bonus but that by upgrading to VIP2 I would be able to withdraw all the winnings. I made the deposit of 400 pesos and upgraded to VIP2, but when I tried to make the withdrawal they told me that the information on my receiving bank account had an error and that I had to correct it, but in order to correct the account I had to be at VIP3 level by depositing 1000 pesos more. My receiving account did have an error, but that error was not my fault because the receiving account number is copied and pasted automatically without altering any digits. There I realized that they manipulated my account numbers so that I couldn't request a withdrawal and that I would deposit again and thus correct the receiving account... Obviously, I'm not going to give them another peso and I'm going to seek legal help to stop that scam house. I'm not interested in obtaining any monetary benefit. I'll consider myself well paid if they at least take down or shut down that casino.
Automatic translation:
Public
Public
7 months ago
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Dear Rodgard,
Thank you very much for submitting your complaint. I’m sorry to hear about what happened.
Unfortunately, this casino is a scam, and there is nothing we can do to help recover your funds. For your safety, please do not deposit any more money there, and if you have shared personal documents, we recommend taking precautions to protect yourself.
We will not be able to proceed with this complaint any further. I’m truly sorry that we cannot provide a better outcome in your case, but I hope sharing your story will help warn other players and prevent them from becoming victims as well.
Thank you for your understanding.
Best regards,
Petronela
