MONOPOLY Casino UK - Player cites mental health struggles linked to casino gambling.

I was never protected from this casino. On the day of a close family funeral I resorted to gambling as I knew if I won it's instantly in my bank.

I was able to deposit my months wage and then more. Gambling is what started my mental health and at one point I reached £21,000 and I carried on and lost nearly all of it. I left home at 15 I'm now 30 with a partner of 13 years and a 10 year old daughter.

We've spent all these years scraping by or just always covering bills and we could never afford anything nice despite us both having always worked full time since leaving school. COVID hit and I faced redundancy after 5 years. I enjoyed it at first but when I was beginning to lose and chase losses it all changed. I needed to win more to cover the money I had deposited which I couldn't afford in the first instance, bills, the leap in costs for everything, debts, childcare and working to at times only cover childcare and rent. I lost everything and finances spiralled I began gambling more and excessively. Big amounts daily and chasing losses. The casino should have supported me I was a problem gambler and thankfully signing up to Gamstop saved my life and I mean literally. I was suicidal after this casino and another played a part of the bad place I'm now in and will never recover.

I can't afford a phone, my mental health resulted in myself losing my new job after 2 years so now I'm unemployed, spiral financially, losing control of debts and small ones ending up in court, enforcement officers, CCJ's and a single parent who has nothing because of the lack of support the cruel casinos have.

I've spent since 2021 in physical and mental pain.

Dear rw456036,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Monopoly Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate on what exactly you need to resolve with the casino?

Have you ever requested a self-exclusion from this casino?

I will be patiently waiting for your reply. 

Best regards, 

Dominika 

Dear rw456036,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.