The player from Japan faced issues with withdrawing 3000 in winnings, as Moneytree had held the funds for 20 days due to bets being under review. Despite fulfilling all wagering conditions, he found customer support unresponsive and had chat conversations that were abruptly ended. The complaint was resolved when the player confirmed that the issue had been addressed satisfactorily.
Money Tree Casino - Player’s winnings are confiscated and under review.
Resolved
Our verdict
Case closed
Amount: $3,000
Money Tree Casino
Safety Index:Fresh casinoCase summary
Discussion
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5 months ago
Sorry for bad English using translator
Hello please help me
Moneytree holded my 3000 worth of win saying bets under review from 20 days
I play casino won 1500 then won casino welcome prize I did all wager condition fulfilled but they ignoring me from day 1 please help me customer support also closed chat within conversation
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5 months ago
Important Notice:
Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.
If anything seems suspicious, please contact us directly. Stay safe.
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please send me a link or a screenshot of the bonus you activated and played with?
What types of games did you play?
Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
When was the last time the casino communicated with you regarding the investigation of your gameplay?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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5 months ago
Hello Veronika
I played limbo game on moneytree casino
They offer 300% welcome gift with wager condition I achieve an
Sorry I can't share screenshot because moneytree suspended my account
Also casino is non kyc
They review all bet and tell me all clear but still not get my money
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5 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Gangwo14,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
