HomeComplaintsMex777 Casino - Player warns about potentially fraudulent casino.

Mex777 Casino - Player warns about potentially fraudulent casino.

Unresolved
Our verdict

Unreasonable excuse

Black points: 1,609

Amount: Mex$30,024

Mex777 Casino
Safety Index:Very low

Case summary

The player from Mexico raised concerns about a casino operating without a license and lacking clear rules and terms. He experienced unusual winning conditions but faced a requirement to deposit $500 MXN for withdrawals, leading him to believe the casino was fraudulent. The Complaints Team advised him that any winnings claimed from Mex777 Casino were not legitimate and recommended discontinuing interactions with the site to avoid risks, including potential misuse of personal information. The complaint was marked as "unresolved," negatively impacting the casino's rating and serving as a warning to other players.

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7 months ago
esTranslationgb

This casino has no rules, terms and conditions at all, it operates without a license, it lets you win any amount you want, each spin has huge winnings, something I've never seen in any of the more than 100 casinos I've played at, when you request a withdrawal, it asks you to deposit $500 MXN. Why??? With a minimum deposit of $5, 10, 50 MXN is enough to verify the account, because the bonus they offer is without a deposit, but as I mentioned, it has no rules nor did I find any entity that regulates or grants a license, which is why I consider and am sure that it is a fraudulent casino. More than a complaint, it is a WARNING to anyone who comes across this pseudocasino and others that I found similar on social networks.

Automatic translation:
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7 months ago

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Mex777 Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

  • Could you please advise what exact bonus you claimed? Can you please share a screenshot of this bonus or a link to it?
  • Is it correct that you haven't yet made any deposits to this casino?
  • Do you have a choice of payment methods at the cashier? Is 500 MXN the minimum deposit for any payment method?
  • Have you tried to contact the casino support regarding the verification deposit?
  • Did you pass the KYC verification?    

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia



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7 months ago
esTranslationgb

Hello, good morning. I reaffirm what I wrote yesterday. Based on my 6 or 7 years of experience playing online casinos, it's impossible for any of them to let you win hundreds of pesos with each spin, and it's the same with all games. They only have two game providers, JILI and PGSoft Slots, with only 32 games in total.

-The registration bonus I received is $288 MXN. With a 25x rollover you can complete it in minutes.

-I have not deposited nor will I deposit any amount.

-They only accept payments by Spei (electronic transfer). The minimum that appears on the page is 100MXN. In order to process the withdrawal of profits, it is mandatory to deposit 500MXN.

-Of course I contacted them and made them aware of my doubts regarding the mandatory deposit in order to withdraw, they told me that those were the rules and that I shouldn't worry because it is a safe casino, to which I responded by asking about their license and what authority regulates them, I immediately received a message in English (which I master perfectly) and it only said that I shouldn't worry because they were a real, reliable and honest site, but they didn't answer my question and ended the chat.

-They don't have terms and conditions, much less KYC verification, it's a very simple platform; I've never seen anything similar and I know hundreds of online casinos.

If I continued playing I would easily have earned more than 100,000 MXN, but it's a waste of time, and since you said in the review that your estimated earnings are 1,000,000 MXN, something smells very fishy.

Mind you, I don't want to fight over the money, I'm just warning anyone who might see this humble opinion not to even think of depositing a single peso in that casino.

This is the link: https://mex777slots.vip/#/?login=1

Greetings and thanks.

Automatic translation:
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7 months ago

Dear player,

Thank you for your awareness. Please, do not make any deposits to this casino. Regrettably, any winnings claimed from Mex777 Casino are not legitimate, and pursuing them further could expose you to additional risks, including potential misuse of your personal or financial information. We strongly advise you to discontinue any interactions with this site immediately. If you have shared sensitive information, please take steps to secure your accounts and closely monitor for suspicious activity.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.

I will mark this complaint as "unresolved," which will negatively affect the casino's rating and serve as a warning to others. While this doesn’t resolve your situation, it may help prevent others from falling victim to similar scams.

In the future, always verify a casino's legitimacy through thorough research and player reviews before making deposits. Please don't hesitate to contact us if you encounter issues with other casinos and we’ll do our best to assist you.

Thank you for your understanding.

Best regards,

Natalia


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