HomeComplaintsMex777 Casino - Player warns about potentially fraudulent casino.
Mex777 Casino - Player warns about potentially fraudulent casino.
Unresolved
Our verdict
Unreasonable excuse
Black points: 1,609
Amount:
Mex$30,024
Mex777 Casino
Safety Index:Very low
Case summary
The player from Mexico raised concerns about a casino operating without a license and lacking clear rules and terms. He experienced unusual winning conditions but faced a requirement to deposit $500 MXN for withdrawals, leading him to believe the casino was fraudulent. The Complaints Team advised him that any winnings claimed from Mex777 Casino were not legitimate and recommended discontinuing interactions with the site to avoid risks, including potential misuse of personal information. The complaint was marked as "unresolved," negatively impacting the casino's rating and serving as a warning to other players.
The player from Mexico raised concerns about a casino operating without a license and lacking clear rules and terms. He experienced unusual winning conditions but faced a requirement to deposit $500 MXN for withdrawals, leading him to believe the casino was fraudulent. The Complaints Team advised him that any winnings claimed from Mex777 Casino were not legitimate and recommended discontinuing interactions with the site to avoid risks, including potential misuse of personal information. The complaint was marked as "unresolved," negatively impacting the casino's rating and serving as a warning to other players.
This casino has no rules, terms and conditions at all, it operates without a license, it lets you win any amount you want, each spin has huge winnings, something I've never seen in any of the more than 100 casinos I've played at, when you request a withdrawal, it asks you to deposit $500 MXN. Why??? With a minimum deposit of $5, 10, 50 MXN is enough to verify the account, because the bonus they offer is without a deposit, but as I mentioned, it has no rules nor did I find any entity that regulates or grants a license, which is why I consider and am sure that it is a fraudulent casino. More than a complaint, it is a WARNING to anyone who comes across this pseudocasino and others that I found similar on social networks.
Este casino no tiene reglas de términos y condiciones en absoluto, opera sin licencia, te deja ganar la cantidad que desees, cada giro tiene ganancias enormes es algo que nunca eh visto en ninguno de los mas de 100 casinos que eh jugado, cuando solicitas retirar te pide depositar $500 mxn. para que??? con un deposito mínimo de 5,10,50 mxn es suficiente para verificar la cuenta, porque el bono que ofrecen es sin deposito, pero como menciono no tiene reglas ni encontré que alguna entidad los regule u otorgue licencia, por lo cual considero y estoy seguro que es un casino fraudulento. Mas que una queja es una ADVERTENCIA a quien se encuentre este pseudocasino y otros mas que encontré iguales en las redes sociales.
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Mex777 Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
Could you please advise what exact bonus you claimed? Can you please share a screenshot of this bonus or a link to it?
Is it correct that you haven't yet made any deposits to this casino?
Do you have a choice of payment methods at the cashier? Is 500 MXN the minimum deposit for any payment method?
Have you tried to contact the casino support regarding the verification deposit?
Did you pass the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Mex777 Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
Could you please advise what exact bonus you claimed? Can you please share a screenshot of this bonus or a link to it?
Is it correct that you haven't yet made any deposits to this casino?
Do you have a choice of payment methods at the cashier? Is 500 MXN the minimum deposit for any payment method?
Have you tried to contact the casino support regarding the verification deposit?
Did you pass the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Hello, good morning. I reaffirm what I wrote yesterday. Based on my 6 or 7 years of experience playing online casinos, it's impossible for any of them to let you win hundreds of pesos with each spin, and it's the same with all games. They only have two game providers, JILI and PGSoft Slots, with only 32 games in total.
-The registration bonus I received is $288 MXN. With a 25x rollover you can complete it in minutes.
-I have not deposited nor will I deposit any amount.
-They only accept payments by Spei (electronic transfer). The minimum that appears on the page is 100MXN. In order to process the withdrawal of profits, it is mandatory to deposit 500MXN.
-Of course I contacted them and made them aware of my doubts regarding the mandatory deposit in order to withdraw, they told me that those were the rules and that I shouldn't worry because it is a safe casino, to which I responded by asking about their license and what authority regulates them, I immediately received a message in English (which I master perfectly) and it only said that I shouldn't worry because they were a real, reliable and honest site, but they didn't answer my question and ended the chat.
-They don't have terms and conditions, much less KYC verification, it's a very simple platform; I've never seen anything similar and I know hundreds of online casinos.
If I continued playing I would easily have earned more than 100,000 MXN, but it's a waste of time, and since you said in the review that your estimated earnings are 1,000,000 MXN, something smells very fishy.
Mind you, I don't want to fight over the money, I'm just warning anyone who might see this humble opinion not to even think of depositing a single peso in that casino.
This is the link: https://mex777slots.vip/#/?login=1
Greetings and thanks.
Hola buen día, Reafirmo lo que escribí ayer segun mi experiencia de 6 o 7 Años jugando casino en linea, es imposible que alguno te deje ganar cientos de pesos en cada giro que haces y en todos los juegos es lo mismo. solo cuenta con 2 proveedores de juego JILI y PGSoft Slots con solo 32 juegos en total.
-El bono que recibi es de registro de $288 MXN Con un rollover de 25x logras completarlo en minutos.
-No eh depositado ni depositare cantidad alguna.
-Solo admiten pagos por Spei (Transferencia electronica) Minimo que aparece en la pagina son 100MXN, Para poder tramitar el retiro de las ganancias si es obligatorio depositar 500MXN
-Claro que los contacte y les hice saber mis dudas con respecto al deposito obligatorio para poder retirar, me dijeron que eran las reglas y que no me preocupara que es un casino seguro a lo cual respondi preguntando por su licencia y que autoridad los regula, enseguida me llego un mensaje en idioma Ingles (El cual domino perfectamente) y solo decia que no me preocupara que eran un sitio real, confiable y honesto pero de mi pregunta nada me contestaron y terminaron el chat.
-No tienen terminos y condiciones, Mucho menos verificación KYC, es una plataforma demasiado simple nunca eh visto alguna similar y conozco cientos de casinos en linea.
Si siguiera jugando ya llevaria facilmente mas de 100,000 MXN ganados pero es perder el tiempo y como ustedes en la reseña pusieron que sus ingresos estimados son de 1.000,000 MXN pues algo huela muy mal.
Ojo no quiero pelear por el dinero, solo advertir a quien pueda ver esta humilde opinion que no se les ocurra depositar ni un peso a ese casino.
este es el enlace: https://mex777slots.vip/#/?login=1
Thank you for your awareness. Please, do not make any deposits to this casino. Regrettably, any winnings claimed from Mex777 Casino are not legitimate, and pursuing them further could expose you to additional risks, including potential misuse of your personal or financial information. We strongly advise you to discontinue any interactions with this site immediately. If you have shared sensitive information, please take steps to secure your accounts and closely monitor for suspicious activity.
For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.
I will mark this complaint as "unresolved," which will negatively affect the casino's rating and serve as a warning to others. While this doesn’t resolve your situation, it may help prevent others from falling victim to similar scams.
In the future, always verify a casino's legitimacy through thorough research and player reviews before making deposits. Please don't hesitate to contact us if you encounter issues with other casinos and we’ll do our best to assist you.
Thank you for your understanding.
Best regards,
Natalia
Dear player,
Thank you for your awareness. Please, do not make any deposits to this casino. Regrettably, any winnings claimed from Mex777 Casino are not legitimate, and pursuing them further could expose you to additional risks, including potential misuse of your personal or financial information. We strongly advise you to discontinue any interactions with this site immediately. If you have shared sensitive information, please take steps to secure your accounts and closely monitor for suspicious activity.
For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.
I will mark this complaint as "unresolved," which will negatively affect the casino's rating and serve as a warning to others. While this doesn’t resolve your situation, it may help prevent others from falling victim to similar scams.
In the future, always verify a casino's legitimacy through thorough research and player reviews before making deposits. Please don't hesitate to contact us if you encounter issues with other casinos and we’ll do our best to assist you.
Thank you for your understanding.
Best regards,
Natalia
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