The player from Mexico faced issues with the casino requiring a deposit of 500 for withdrawals, and upon depositing, they did not credit the amount immediately without a screenshot. Additionally, the player experienced problems with valid fund transfers, as they were told transfers did not go through correctly to achieve VIP status. The Complaints Team was unable to proceed with the investigation due to a lack of response from the player, resulting in the closure of the complaint. The player was informed that they could reopen the complaint in the future if they chose to continue communication.
Mex777 Casino - Player’s withdrawal process is delayed.
Closed
Our verdict
Player stopped responding
Amount: Mex$500
Mex777 Casino
Safety Index:Very lowCase summary
Discussion
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6 months ago
Translation
The casino is very bad. They ask you to deposit 500 to be able to withdraw. When you deposit, they do not credit you immediately. You have to send the screenshot to support. And finally, they do not make the transfer valid. Why, according to them, do you not transfer correctly to become a VIP?
Automatic translation:
Public
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6 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Mex777 Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Do I understand it correctly that your verification deposit was ultimately credited to your account despite the delay?
- Did you manage to submit a withdrawal request?
- Have you made any successful withdrawals before using the same payment method?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
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6 months ago
Dear manuel9761872,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
