The player from Ireland requested the closure of their casino account but faced refusal despite multiple attempts. They sought assistance in resolving this issue. The Complaints Team was unable to proceed with the investigation due to a lack of response from the player, despite extending the communication timeline. Consequently, the complaint was closed, but the player retained the option to reopen it in the future if they chose to resume communication.
Mafia Casino - Player's account closure request is denied.
Closed
Our verdict
Player stopped responding
Amount: ??
Mafia Casino
Safety Index:HighCase summary
Discussion
Public
Public
7 months ago
They are not willing to close my account. I have requested that on many occasions. Can anything can be done about it?
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7 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mafia Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- What is the reason you wish to close your account? Have you informed the casino of these reasons?
- Have you unsubscribed from the casino's marketing communication?
- Could you please share the most recent account closure requests you sent to the casino with me? Could you please share any responses from the casino as well? My email is tomas@casino.guru
- Is your account in the casino verified?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
Public
Public
7 months ago
Dear xb780066,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
