The player from Spain faced significant difficulties with his casino account, specifically in withdrawing funds while deposits were allowed. He expressed strong dissatisfaction with the casino's operations. The Complaints Team attempted to engage with him to clarify the situation and gather necessary information for resolution. However, due to a lack of response from the player, the complaint was closed without further investigation. The player retained the option to reopen the complaint in the future.
Mafia Casino - Player is frustrated with withdrawal issues.
Closed
Our verdict
Player stopped responding
Amount: €500
Mafia Casino
Safety Index:HighCase summary
Discussion
Public
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3 months ago
Translation
Bad casino I wouldn't wish it on my best enemy. I hope they close it down when they realize what they're doing.
They hold your money and they let you deposit, but withdrawing it is a nightmare.
And your screens go black when you're playing.
The worst of the worst casino I've been to, many problems that affect you psychologically.
Automatic translation:
Public
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3 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mafia Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please explain what the disputed amount of €500 represents in the situation?
- Have you passed account verification in the casino?
- Could you please share with me your communication with the casino or any supporting evidence? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 months ago
Dear User21,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
