The player from Norway faced repeated cancellations of his bank transfer withdrawals from the casino, despite having followed all necessary instructions. This issue persisted for nearly two weeks. The Complaints Team attempted to assist by reaching out for more information but ultimately closed the complaint due to a lack of response from the player.
LunuBet Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: 5,000 kr
LunuBet Casino
Safety Index:Above averageCase summary
Discussion
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6 months ago
the casino keeps cancelling by bank transfer , I did everything they said and tried again and again but after a few hours the cancel it ..
it’s been like this for nearly 2 weeks now .
what can I do?
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6 months ago
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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5 months ago
Dear p6h6zvkxqy,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
