HomeComplaintsLucky Friends Casino - Player claims casino machines are rigged.

Lucky Friends Casino - Player claims casino machines are rigged.

Closed
Our verdict

Player stopped responding

Amount: A$20

Lucky Friends Casino
Safety Index 6.5 Fresh casino

Case summary

The player from Australia believed the slot machines at LuckyFriends were rigged, as he was unable to win any significant amounts despite betting. He recorded gameplay to support his claim and threatened to expose the casino's practices. He demanded a refund of his $20 along with any potential winnings. The complaint was resolved as it was rejected due to the player's lack of response to further inquiries, which prevented any investigation into the matter.

Written by Dominika
Casino & Affiliate Communication Specialist
Submitted: 01 Mar 2025 | Closed : 18 Mar 2025
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1 year ago

You can tell by the behaviour of the slot machines that they are rigged. You can not possibly win anything when a $2 bet can't yield more than .20c. And raising your bets will not yield higher returns either. I filmed an hour of play, so I can prove it. I'm going to film e real slot machine and expose this BS site to everyone. Thankyou LuckyFriends, I will use you as my foot in the door to my online presence at your expense. I'm going to target everything you do. Every time you come out with a new game or offer, I'm going to put in my hard earned money and disprove it and expose it to the online gaming community. I'm not going to focus on any other sites. Just LuckyFriends, so I will have plenty of time and focus to ruin your reputation. Why? Because you took my money without giving me a chance. If you'd taken someone else's money things might be different. But you took mine. And I have all the free time in the world and I'm not poor. I'm going to be a real thorn in your side. Alternatively, you can refund me my $20 along with any winnings I should have won. Poice. I like numbers that end with 4 zeros and start with 9.

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1 year ago

Dear deez677,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Dominika

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1 year ago

Dear deez677,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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