The player from Cambodia faced issues after his account was disabled following a withdrawal attempt. He was unable to contact support as the live chat was consistently unavailable. After reviewing the situation, it was concluded that the casino's decision to block the account may have been due to detected activity related to sports betting. However, the Complaints Team was unable to provide further assistance or evaluate the casino's investigation results, leading to the closure of the complaint.
LT Casino - Player's account is disabled after withdrawal attempt.
Closed
Our verdict
Other
Amount: 2,104 USD₮
LT Casino
Safety Index:Above averageCase summary
Discussion
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3 months ago
my account was disabled after I try to withdraw my winnings money. The status is showing I have to contacted live chat but their live chat never available.
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3 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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3 months ago
-I focus on sports betting
-I pass the verification and account still accessible but withdrawal is restricted
-I play without bonus
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3 months ago
Thank you for your reply, SSSA. I apologize, but if you have only placed bets on sports betting and your account has been blocked, the casino may have detected activity that led to this decision. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino and we will try our best to help.
