The player from Germany had requested a withdrawal almost two months ago and was still waiting for payment. Daily inquiries revealed that the delays were due to verification and high volume. The Complaints Team had attempted to mediate the issue but found that the casino had a history of non-cooperation, leading to multiple unresolved cases. Consequently, the complaint was closed as "unresolved," and the casino's rating was affected. It was advised to avoid Love Casino due to its lack of responsiveness.
Love Casino - Player’s withdrawal is delayed.
Unresolved
Our verdict
No reaction policy
Black points: 107
Amount: €1,000
Love Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
10 months ago
Translation
I've been waiting for my payment for almost two months. When I inquire daily, I'm told that due to verification and high volume, the statement is delayed.
Automatic translation:
Public
Public
10 months ago
Dear jenny24686jk,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Love Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Have you passed your KYC verification process?
- Could you please provide the estimated date of your registration with this casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Public
10 months ago
TranslationHello, yes, I'm verified and registered there on March 15, 2025. After my last inquiry (today), support was deleted for me. Does anyone know if there have been any payouts from this casino? I've only read negative things. I haven't read any Google reviews that indicate anyone has ever received a payout there.
Automatic translation:
Public
Public
10 months ago
Dear jenny24686jk,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, we have no other choice since it seems to be a common practice for Love Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Love Casino.
I wish I could be of more help.
The casino can reopen this complaint anytime.
Katarina
