Lord Ping Casino UK - The player's winnings were capped.

Hi I made a deposit of 20£ with a promotion offer of 100 freespins.I played the freespins and won 22£ and I passed the 60 times wagering requirements and won 1600£ .I made the withdrawal of 1600£ and the casino hold my withdrawal în pending for 4 days,and after they didnt want ro pay me the winnings of 1600£ just 100£ trying to find various excuses .As a player that meet the wagering requirements I need to get paid as fair the casino took my money from my account from the deposits I made.I need help

Hello shubyboy31,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lord Ping Casino UK . Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you receive the bonus spins for the deposit or it was a free bonus? When was the last time you spoke to the casino and what was it about?

Please note that most free bonuses have capped withdrawal limit so if it was received for free and not for the deposit you did, the casino has right to limit your winnings.

Looking forward to your answer.

Regards,

Nick

Dear shubyboy31,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.