The player from Australia had been attempting to withdraw funds since September 4, 2025, but had faced multiple rejections and long wait times due to a high queue. She expressed frustration over the repeated issues with her withdrawal attempts. The Complaints Team informed her that the investigation could not proceed due to a lack of response from her, leading to the closure of the complaint. She was advised that the option to reopen the complaint remained available should she choose to resume communication.
Legit99 Casino - Player's withdrawal is repeatedly delayed.
Closed
Our verdict
Player stopped responding
Amount: A$3,600
Legit99 Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
7 months ago
Hi I've been trying to make a withdrawal from the 4th of September 2025 , and I've been getting feedbacks that there were a lot of people in queue before and I just also got rejected 5x during the last week and right through this weekend. I am now trying to make another withdrawal for the 6th time , and it's probably going to be like this I don't know how long for I'm getting very impatient and frustrated to why this keeps happening on my profile on this game site ??? I tried waiting but it got worse.....
Public
Public
7 months ago
Dear player,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for your money to appear in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Natalia
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
7 months ago
Dear ShantaeMundul,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
