The player from Newfoundland and Labrador encountered issues with her withdrawal, which were supposed to be instant. Despite providing all necessary verification and proof of deposit, the casino seemed reluctant to process her winnings. The complaint was marked as resolved after the player confirmed the issue had been addressed. It was indicated that the resolution was acknowledged by the Complaints Team, and the case was closed with an invitation for the player to provide feedback on the service.
KingPari Casino - Player's withdrawal of winnings is delayed.
Resolved
Our verdict
Case closed
Amount: C$2,100
KingPari Casino
Safety Index:Fresh casinoCase summary
Discussion
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17 hours ago
The withdrawal of winnings are suppose to be instant. I have given them everything they need for my account to be verified. They wanted a screenshot to prove the payment was deposited. Obviously it was . They have it on record that I deposited money. Anyway it seems like they don't want to pay out my winnings.
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1 hour ago
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1 hour ago
Dear Gemma1972,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Could you please clarify the exact date when you requested the withdrawal?
- Have you made any successful withdrawals before?
- Could you clarify which verification documents you have submitted and when?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
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22 minutes ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Gemma1972,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Petra
