Kinghills Casino - Player demands a refund due to account restrictions.

I have made many deposits here only to find out, that they don't except uk players , even though it says they do on your site. I have just taken screen shot of there terms which says they don't. I would like my money bk , as they new where I was from (uk) and if I had had a big win they would never of payed it. I think I was payed one small withdrawal once but have made many deposits and if I gad won anything decent they just wouldn't of payed it.

Dear beabea19,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask a few questions to better understand your situation:

• Could you please confirm the current balance in your casino account?
• Has the casino explicitly refused to process your withdrawal based on your country of residence?
• When exactly did you register your account at this casino?
• Did you provide accurate personal information in your casino profile, including your correct country of residence?
• Have you ever used a VPN or IP-masking software to alter your location while accessing the casino’s website?

I hope we can assist you in resolving this issue as quickly as possible. Thank you in advance for your cooperation and reply.

Best regards,

Veronika

2 years account, never used vpn, not waiting for withdrawal but want refund of deposits as may of been payed one small withdrawal, they could and I believe would of not payed me a larger amount. All details are correct. Balance I believe was 0

Thank you for your reply.

Please understand that, according to our company policy, we are unable to assist in cases where a player from a restricted jurisdiction successfully registered, deposited funds, and lost them during regular gameplay. We only handle complaints where a player from a restricted jurisdiction was allowed to register, deposit, and play, but upon winning and attempting to withdraw their winnings, the casino blocked the account and confiscated the funds due to the player’s location.

If the primary basis for your request is that the casino should not have allowed you to register and deposit funds, I regret to inform you that we cannot persuade the casino to refund the full amount you lost in regular gameplay. Ultimately, it is at the casino’s discretion to decide whether to issue a refund—either in full, in part, or not at all.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Veronika