Kingcasi Casino - Player's deposit has not been credited to her account.

Hi

I am hoping you can help me.

I joined Kingcasi.com a couple of days ago and deposited 20GBP with no problem. I went on to deposit a further 40GBP and the amount never reached my balance. The money has gone out of my bank 48hrs ago and still not reached my balance on Kingcasi.

I have emailed many times to support and complaints and they have not responded once, just ignored me. This is so frustrating.

Thank you

Dear Scrappy, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear Scrappy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.