The player from Germany had deposited over €400 at Kinbet the previous week but did not receive the promised live cashback. They sought assistance with this issue. The Complaints Team had attempted to gather more information from the player but received no response. As a result, the complaint was rejected due to a lack of communication, which prevented further investigation into the matter.
KinBet Casino - Player's cashback request is delayed.
Closed
Our verdict
Player stopped responding
Amount: €400
KinBet Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
1 year ago
Translation
Hello, I have a complaint about Kinbet. I deposited over €400 last week, and they don't want to pay me any live cashback on Monday. Can you please help me?
Thank you very much
Automatic translation:
Public
Public
1 year ago
Dear silvamargarida868,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Are you sure you met all conditions to qualify for this bonus?
- Could you please clarify which cashback bonus you were supposed to receive? Please post the link to the bonus you were interested in here in this thread.
- Have you received a bonus like this before?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
