Kalitebet Casino - Player’s winnings have been capped.

Dear Casino Guru Team,

On 12/08/2025, I deposited 5,000 TRY at Kalitebet and played Sweet Bonanza 1000x. I purchased a feature for 6,000 TRY and won 1,328,493 TRY.

The site first told me I could withdraw without issues, but later they said I could only withdraw 40 times my deposit. They allowed me to withdraw 240,000 TRY and confiscated the rest.

When my friends asked live chat about withdrawal rules, they were told there are no such limits. This shows that Kalitebet applied unfair and arbitrary restrictions to my account.

I kindly ask for your help in resolving this matter.I need this money please help Casino Guru.

https://www.ppshare.net/0uc51zlLAa

Best regards,

[personal details hidden by Casino Guru]

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing. To better understand your situation, could you please provide us with a few additional details?

• Did you accumulate your winnings while playing with a bonus or without one?
• Have you checked directly in the game whether there are any limitations regarding the maximum possible win?
• Has the casino’s customer support provided you with a statement from their Terms and Conditions explaining the limitations on your withdrawals?
• Since your initial complaint, have you received any further responses or updates from Kalitebet?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

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If anything seems suspicious, please contact us directly. Stay safe.

Dear Onurergun,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.