K8 Casino - Player's account shows incorrect wagering amounts.

Someone there messed up my displayed currency trying to fix a different problem, and since the game converts to tokens, it only changed the amount in balance but left the bid at the same token. Causing the $2 USD bid i selected and used on the previous game(with no issue) to jump to a $20 USD bid but since the 200 in game tokens was still the bid and it did not alert me of the change, it caused me to wager $60 instead of $6 without my knowledge. If i hadn't watched my balance go from 10,000 tokens to 1,000 tokens, back up to 10,000 tokens then drop to 600 tokens while it was spinning, I probably would have blown all $120 USD right there. I am entitled to have this fixed as far as I'm concerned. And since the representative that I'm sure caused this, won't answer the simple question of what she did in an attempt to fix a different problem or push to get this fixed, I'm posting this on every public social media and message board until I get it corrected. This way EVERYONE can see the things that might happen, and how it gets handled

Hello obistonedk,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with K8 Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• What was the problem with the token exactly as it had to be fixed?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear obistonedk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.